Bluetooth not working on laptop

I have just bought a small micro PC for my training, however it cant see my Bluetooth Core or HR strap. My laptop can so must be the Bluetooth on the PC however i bought a USB Bluetooth 4.0 still cant see it.

Any other suggestions as the PC can see some other bluetooth devices?

I would suggest contacting the minions. You can email them at minions@thesufferfest.com or submit a support ticket:
https://support.thesufferfest.com/hc/en-us/requests/new

Make sure you have no Bluetooth conflicts. I cannot connect my Bluetooth HR monitor if my Bluetooth headphones are connected. If I connect the HR monitor first, and then the headphones it often works.

Thanks for the feedback after many hours of playing about I finally found a driver and forced the bluetooth adapter to use that and now all working fine.